This introductory module highlights why professional courtesy and respectful behavior are more than just "nice to have"—they’re essential to a productive and healthy work environment. In this session, you'll learn how everyday rudeness and incivility can quietly erode teamwork, morale, and even profitability. Backed by real-world examples and research, we’ll explore how small acts of respect can lead to big gains in collaboration, employee well-being, and organizational success. Let's dive into why civility matters—and how you can help create a culture where everyone thrives.